Justea keeps your personal information safe. We take your privacy and security seriously. The server that we store personally identifiable information on is kept in a secure environment. We do not provide any third parties with your personal details unless absolutely required as part of the order fulfilment process (banks or courier companies for example) Your contact information and billing details are needed for Justea to create your account and to process and deliver your orders.
If you have any queries about our Term and Conditions or any other matter please contact us at
WHAT IS YOUR RETURN POLICY?
If your choice turns out to be not quite what you had in mind just send it back unopened within one week of receipt and we’ll happily swap it or provide a refund.
The cost of getting the goods back to us is yours, but we will cover the cost of sending any replacement to you.
Returns should be sent to Justea PO Box 98, Waterford Qld Australia 4133.
If you think there is a problem with any item in your order, please contact us directly with your concerns and we’ll make arrangements as necessary. This should be done within seven days of receiving your order.
Please contact us if you require further information.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
On-line orders will normally be dispatched next business day.
Orders placed by phone, or mail will not be processed until payment has been confirmed.
HOW MUCH IS SHIPPING?
We use Australia Post, plus a variety of couriers within Australia.
International orders should check postage by emailing your order to us, and we will provide a quote.
WHAT PAYMENT OPTIONS ARE THERE?
For on-line orders, we are only able to accept PayPal. You can pay PayPal with your credit card and do not need to have a PayPal account.
For Telephone orders you can pay by credit card or bank transfer.
WHAT MAKES US DIFFERENT FROM OTHER COMPETITORS?
We import direct from the plantation in Sri Lanka, no middle man, so you can get the tea fresh and at the best price.
We operate from a small warehouse in Logan City Queensland.